In todays world of jet age, it is imperative that the customers of any airline company be made to feel comfortable and customer satisfaction is vital with respect to his or her transactions and interaction with the company and its service. Airline business has become very competitive as each company is trying to bring in newer ways to improve its customer service. Airlines of varying sizes and classes must work in collaboration to provide consistency in customer service. This will lead to customer satisfaction in traveling in different airlines. With the many options that are in the travel market today, airline customer service has to be top notch in order to gain repeat customers.