Order Management Cycle
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Order Management Cycle

541992

  • Undergraduate
  • 1105

Short excerpt:

A companys success hugely depends upon on how far it has been able to satisfy its customers. The OMC of a company influences a customers experience in a huge way and so it should be designed accordingly. A longer process involved in ordering as well as receiving the product or service will lead to customer dissatisfaction and result in huge loss for the company. If an OMC of a company is properly designed and activated, the whole process- from taking an order to delivering it on time, will not only lead to customer satisfaction and help in regenerating orders (Shapiro, July 1992).

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