Assessment Activity Week 6

Change is something which is inevitable. Change whether good or bad brings a level of discomfort to any individual or organization. An effective method of introducing change in an organization is through the piloting of ideas throughout the change process which is a better option than making a change via a full-scale launch. We can test this piloting of ideas in a bank which has been swamped by numerous complaints from its customers about the slow service they experience. We can introduce total quality management (TQM) which could make flexible work teams more efficient. TQM will be introduced through continuous improvement which will eventually reduce costs, enhance customer service and reduce waste. The first step is to empower the employees by allowing them to design efficient