Reflective Activity Week 4
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Reflective Activity Week 4


  • Undergraduate
  • 298

Short excerpt:

Business process re-engineering is an improvement of the current systems in place in an organization to better service the needs of the company, and more importantly the customer. Robson and Philip term it as a powerful tool to have in a world that is as ever changing as our own. The customer is at the front and heart of any business and therefore their needs have to be looked into in order to better satisfy them and thus promote any business (Robson and Philip 1).

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