Customer Service Interview

Companies provide customer care services to accomplish their commitment of quality service. That is the only way to gain the trust and loyalty of customers. There is a method called Customer Service Management (CRM), which is designed to create awareness on the primary consumer needs (Jha, 2008, p. 1). This method, if properly utilized, will help organizations determine the weak areas of the company, based on the given feedback of customers. It is a big help to those companies who continue to have difficulties in customer service. Excellent customer services help build a companys competitive edge. Once the customers are given excellent service, they will be happy to do another transaction with the company and even recommend it to their friends and colleagues (Zemke Woods, 1998). Still it