Olive Garden, Restaurant, Customer satisfaction
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Olive Garden, Restaurant, Customer satisfaction

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Short excerpt:

The service industries are highly dependent on the staff training and the way the business is managed. Restaurant industry is one of the industries which require closer and stronger communication and hospitality skills in the employees. The communication between customers and employees is direct and more frequent than in any other business. The customers directly communicate and interact with the employees; hence, restaurant and other service businesses require closer attention and more detailed policies and trainings for the employees to tackle customer moods, complaints and expectations. Keeping in view these factors, the business under consideration lacks a number of important elements to run a successful hotel/restaurant. The food quality, timeliness, cleanliness and behaviors of

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